Once your school website is live, it’s not only important to keep it updated, looking good and protect it from malware and hacks that can take your site down.
Through our website maintenance/security care plan, we take on the stress of all these complexities so you can focus on and grow your pupils and school!
SO, WHAT’S IN THE PLAN?
Here’s a snapshot of the key components that make our website care plan invaluable for our clients.
1 Hour of Edits per Month
We will add your content for you! Just send us your content and we will add it to your selected pages or create new ones if need be. We will also make any structural changes you require to your site (up to 1 hours of time per month)
External Website Backups
Backing up your website consistently is critical for many reasons but most importantly, if the site should need to be restored, transferred or downloaded, we offer external backups and restore points for all schools on our plans.
Monitoring & Security
We have special tools that monitor your sites’ traffic and activity, protect against potential hacks or breaches and keep an eye on “up time” to ensure your site is up and running fine.
Just like your phone has software updates, your website needs to be updated too. Additionally, out-of-date plugins are the #1 leading cause of website hacks. We take care of weekly updates for you.
You as a client get priority support. We’ll set up exclusive contact details for you to ping us with whenever you need an update, addition or when you have any questions and we do our best to get back with you within 8hrs on business days. P.S. It’s always sooner 😉
THE RISK OF NOT HAVING YOUR SITE PROPERLY MAINTAINED
Here are just a few of the most common scenarios of unprotected sites:
If your website isn’t maintained and protected, it’s not a question of “if” but “when” a hack will occur.
By not having your website cared for continously, everything we cover in our plan will need to be done my yourself or your team and will cost you in tools, time and unneeded stress.
If your website isn’t optimized, it’ll perform and load slower as times goes on affecting conversions and sales.
If your website has any glaring issues such as a down SSL Certificate or notices of an unsecure connection, it affects traffic and brand legitimacy.
Total price for Care Plan
€599 inc VAT
Some answers to the most frequently asked questions about our website care plan.
What if I pass on the plan?
Our maintenance and care plan is not mandatory for schools but is highly recommended because of the importance of security, optimisation, updates, backups, support, etc.
That said, if you choose to forego our care plan, you’re welcome to do so. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimisation.
Can I join the plan if I originally pass?
Absolutely! If you decide to come back to us after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 180 days.
What if I require more time than the monthly support time allows?
We’ll always try to get your updates done within 1 hour to save you some extra cost but if you have a large amount of updates that will require more hours, we’ll give you an estimate of time and do that at our hourly rate which is reduced for you as a special care client!
What if I pass on the plan and my site gets hacked?
In this case, you’re welcome to handle it in house by reaching out to us, we have a €499 site cleaning/set up fee. You also have a domain management area where backups are recorded on a daily basis (7 day period). Unfortunately if the hack took place 7 or more days prior to you spotting it then there would not be a clean resore point to recover to. In that case then the website may need to be rebuilt.
Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.
What if the site gets hacked or breached while on the plan?
Does my monthly update time roll over?
Negative on this one, i’m afraid. The retainer of hourly updates is covered for that month but does not rollover or add up for later use.
What's included in the monthly time?
Your monthly time covers any updates, additions or add-ons to your website. For example, changing hours, school information, staff or team members, adding new photos, updating services pages and news etc.
While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer which for you is discounted!
Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!
Our plan comes with a no-risk, no-questions-asked guarantee. In the unlikely event that you want to pull your site the plan, you only pay for the month or year you’ve paid for and you’ll be provided with all site files and logins.